Last Updated: January 1, 2025
Due to the perishable nature of floral arrangements, Exceptionaltrend has specific policies regarding returns, cancellations, and refunds. Please read this policy carefully before placing an order.
Orders may be cancelled with a full refund if cancellation is requested at least 48 hours before the scheduled delivery or event date. Cancellations made less than 48 hours before delivery may be subject to a cancellation fee.
Custom orders and event floristry services may have different cancellation terms as specified at the time of order confirmation. Generally, custom orders require at least 72 hours' notice for cancellation.
Same-day orders cannot be cancelled once processing has begun, as flowers are prepared fresh for immediate delivery.
Due to the perishable nature of fresh flowers, we cannot accept returns of delivered floral arrangements. However, we stand behind the quality of our work.
If you receive an arrangement that does not meet our quality standards or differs significantly from what was ordered, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include:
To process a quality-related claim, we may require photographs of the arrangement and proof of delivery. Please contact us immediately if you have concerns about your order.
Event floristry services may be cancelled according to the following schedule:
Modifications to event orders are subject to availability and may incur additional charges. Contact us as soon as possible to discuss modifications.
If a gift recipient reports quality issues or delivery problems, please contact us within 24 hours. We will work to resolve the issue promptly.
Gift orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund.
Refunds, when approved, will be processed using the original payment method. Processing times may vary:
The following are generally non-refundable:
We understand that special circumstances may arise. Please contact us to discuss your situation, and we will work with you to find a fair resolution.
To request a cancellation, return, or refund, please contact us:
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of any changes.
If you receive a damaged or defective arrangement, please contact us immediately within 24 hours of delivery. We will arrange for a replacement or provide a full refund at no additional cost to you.
Please provide photographs of the damaged item and proof of delivery to expedite the resolution process.
If you receive an item that differs significantly from what was ordered, please contact us within 24 hours. We will arrange for the correct item to be delivered or provide a full refund.
We may request that you return the incorrect item, and we will cover all return shipping costs.
If your order arrives late due to our error, we will work with you to resolve the issue. This may include a partial refund, credit toward a future order, or other appropriate compensation.
Please note that we are not responsible for delays caused by weather, natural disasters, or other circumstances beyond our control.
If you ordered flowers as a gift and the recipient reports issues, please contact us within 48 hours of delivery. We will work to resolve the issue promptly, which may include sending a replacement arrangement or providing a refund.
If you have questions about this Return Policy or need to initiate a return, cancellation, or refund, please contact us:
Email: info@exceptionaltrend.world
Address: 2507 Edgewater Dr, Orlando, FL 32804, United States
Phone: +13212511833
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST, to assist you with any concerns.