Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Exceptionaltrend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form
• Request a consultation or quote
• Place an order for floral arrangements
• Subscribe to our newsletter (if applicable)

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Event dates and details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Respond to your inquiries and provide customer support
• Send you information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your personal data.
• Right to Restrict Processing: You can request restriction of processing.
• Right to Data Portability: You can request transfer of your data.
• Right to Object: You can object to our processing of your data.

To exercise these rights, please contact us at info@exceptionaltrend.world.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Cookies

Our website may use cookies to enhance your experience. For more information about our use of cookies, please see our Cookies Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We will provide notice within 72 hours of becoming aware of the breach, where feasible.

Notifications will be sent via email to the address you have provided, or through other means if email is not available.

13. Your Choices and Rights

You have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@exceptionaltrend.world
Address: 2507 Edgewater Dr, Orlando, FL 32804, United States
Phone: +13212511833

We will respond to your inquiry within 30 days of receipt.